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Projektowanie procesów biznesowych zorientowanych na klienta (PDF)

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The monograph presents the results of the author's research on the essence of business process management by describing how to implement the six stages of the business process management cycle - analysis, identification, design, implementation, monitoring... czytaj więcej

Projektowanie procesów biznesowych zorientowanych na klienta (PDF)

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Edition:
1
Place and year of publication:
Warszawa 2022
Publication language:
polski
ISBN/ISSN:
978-83-235-5899-6
EAN:
9788323558996
Number of page:
124
Method of publication:
PDF
Size of the file:
5,99 MB
Publication type:
Praca naukowa
,
Open access
DOI:
https://doi.org/10.7172/978-83-235-5899-6.swwz.12
Designing customer-oriented business processes

The monograph presents the results of the author's research on the essence of business process management by describing how to implement the six stages of the business process management cycle - analysis, identification, design, implementation, monitoring and redesign. The conceptual contribution is built on the author's many years of experience in this area, both in a research context in service and FMCG companies and in education.

The publication is licensed under the Creative Commons Attribution-Share Alike 3.0 Poland license (CC BY 3.0 PL) (full license available at: https://creativecommons.org/licenses/by/3.0/legalcode).

Keywords: business process, non-business process, process management, process owner, contractor in process, process stakeholders.



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